1. What payment methods do you have?
We offer payments via Credit Card, Paypal and Afterpay. Your Peggy Sue Pennies also act like store credit, so whatever you have banked up, you can use towards your purchase.
2. How do I redeem my Peggy Sue Pennies?
Yay! You've got some Pennies saved up. All you need to do is sign in to your account and then proceed to the payment section at checkout. You'll then see the option to redeem your Peggy Sue Pennies above our other Payment methods. Just select the check box and checkout as normal.
3. Does pricing include taxes?
Yes, our prices already have 10% GST added, so no cheeky extra's charged at checkout.
4.. Where do you ship to?
We ship all around Australia. At this time, we do not ship Internationally.
5. How long will my delivery take?
Check our shipping + delivery page for more details on shipping timelines.
6. Do you have any stores?
Sadly we no longer have a shop-front. BUT you might still be able to find Peggy Sue in a store near you through our big wholesale network. Check our Store Finder.
7. Is my data safe?
It sure is friend! It would be our worst nightmare if your information got into the wrong hands, which is why we don't share ANYTHING. Your payment information and personal details are kept hush hush and safely secure.
1. My pump isn't working, can I get a new one?
You absolutely can, but before we do that, can you try one thing for us first? Our pumps can, on occasion, get little pesky air bubbles stuck at the bottom of the straw, especially after shipping. So try giving the bottle a big ol' tap (on a towel or something soft - it is glass afterall) so that the product compresses at the bottom and then give that pump another whirl. If you're still having troubles, then contact our team to organise a replacement at firstname.lastname@example.org.
2. I'm not happy with my purchase, can I return it?
Well this makes us sad - sorry you're not satisified with your purchase! You can return it to us as long as it is unused and unopened (or if it's faulty). Check our Returns Policy for more info or contact the team at email@example.com.
3. I purchased a product from a stockist. Can I return it to you?
Unfortunately not. Our stockists have their own returns policies so if you've purchased directly from them, including The Iconic, you will be covered under their policy and will need to contact the store to organise a return. If you run into any troubles, you can always come to us and we can see what we can do.
Products + Ingredients
1. Are your products pregnancy safe?
Although we always use safe levels of essentials oils, we do always recommend to check with your doctor before use AND doing a patch test to make sure you're good to go.
2. Where are your products made?
All of our products are made in Australia. We make some products ourselves in our Wollongong warehouse or we use local manufacturers or even small-town farmers!
3. Do you test your products on animals?
Absolutely not! None of our products are tested on our furry little friends - as it should be.
4. Do you use synthetics in your products?
All of our products contain 100% natural ingredients. That means no synthetics, no parabens, no sulphates or any other nasties that you don't want on your skin.
5. Are all of your products vegan?
A lot of our products are vegan friendly, however we do use Beeswax in our Lip Conditioner and Rosy Lip Tint as we have found that has the best result while using natural ingredients. We are always trying to improve though, so if you've found something that works just as well, let us know!
6. Do your products contain palm oil?
We don't use palm oil as an ingredient, however most cosmetic emulsifiers and a large amount of emollients contain palm oil derivatives. We choose to pay extra and use the sustainable options which are orangutan friendly.
7. What's in the seeded paper and how do I use it?
Press + Collabs
1. I'm an influencer and would love to collab. How can I contact you?
Aww yay! We love working with influencers to spread the word of Peggy Sue. We're currently only working with Australian influencers - sorry overseas guys. Maybe one day. There's a couple of ways you can reach out. Either send us an email to firstname.lastname@example.org with your details or just send us a DM on Instagram @peggysuesoaps.
2. Where can I send my press enquiry?
First of all, thanks for thinking of us! If you want to go ahead and send any and all info to email@example.com, the powers-that-be will get it to the right person.
HELP! You still haven't answered my question
So sorry about that! We're trying to expand our FAQs to make sure we can help as many people as we can. So if you have a question that's not covered here, email us at firstname.lastname@example.org and we'll be happy to help. Who knows, your question could pop-up here soon after.